Payment Information
At Unknowndotgov, we are committed to providing a seamless and secure payment experience. We partner with Flutterwave, a trusted payment platform, to offer a variety of payment options tailored for our customers in Nigeria and beyond. Below, you’ll find details on our accepted payment methods, security measures, and billing policies.
Accepted Payment Methods
Through our integration with Flutterwave, we support multiple payment methods to make your shopping experience convenient and flexible. You can pay using:
- Credit and Debit Cards: We accept Visa, Mastercard, and Verve cards for fast and secure payments.
- Bank Transfers: Pay directly from your bank account using Flutterwave’s secure transfer system.
- Mobile Money: Use services like MTN Mobile Money, Airtel, and others for easy mobile payments.
- USSD: Make payments via USSD codes, perfect for transactions without internet access.
- QR Codes: Scan QR codes for quick, contactless payments.
- Barter by Flutterwave: Use the Barter app for a seamless digital wallet experience.
During checkout, choose your preferred payment method, and Flutterwave will guide you through a simple, secure process.
Security and Privacy
Your trust is our priority. Our partnership with Flutterwave ensures your payment information is protected with cutting-edge security standards.
- Encryption: All transactions are secured with SSL encryption to prevent unauthorized access.
- 3D Secure: Card payments utilize 3D Secure (e.g., Verified by Visa, Mastercard SecureCode) for enhanced authentication.
- Secure Processing: Payment details are handled exclusively by Flutterwave’s PCI DSS Level 1 compliant servers, ensuring we never store sensitive information.
- Data Protection: We process your personal and payment data in compliance with global privacy regulations.
Our checkout system uses HTTPS, and our APIs are designed to keep your information safe at every step.
Billing Policies
We maintain transparent billing practices to ensure clarity and confidence in your purchases.
- Charges: Your order total (subtotal, shipping fees, minus any discounts) is charged in Nigerian Naira (NGN) upon payment confirmation.
- Order Confirmation: After a successful payment, you’ll receive an email with your order details, including items and shipping information.
- Failed Payments: If a payment fails, your order will be cancelled, and you’ll be prompted to try again with another method.
- Refunds: Eligible refunds (e.g., for cancellations or returns) are processed within 5-10 business days to your original payment method via Flutterwave.
- Cancellations: Cancel unshipped orders by contacting support. Refunds for cancelled orders are issued promptly.
For more details, see our Returns Policy.
Need Help?
Our support team is ready to assist with any payment, billing, or order inquiries. Reach out to us via:
